Privacy Policy

This Privacy Policy explains how Nurge ("Nurge," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information in connection with our website located at nurge.sh, any related documentation, downloads, software, integrations, and related services that link to or reference this Privacy Policy (collectively, the "Services").

This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked from or integrated with our Services. Those third parties maintain their own terms and privacy notices, and you should review them separately.

If you have privacy questions or requests, you may contact us at support@nurge.sh.

We may collect the following categories of information:

• Information you provide directly. This may include your name, email address, company name, job title, billing or account details, support requests, survey responses, and any other information you choose to provide to us.
• Customer content and instructions. If you use our Services, we may process content, prompts, contact records, campaign settings, templates, messages, files, and other materials you submit to or through the Services, as well as the instructions you provide regarding that data.
• Integration and workspace data. If you connect third-party tools such as email providers, CRMs, data sources, AI providers, or similar systems, we may receive data made available through those integrations as authorized by you or your organization.
• Usage, device, and log data. We may collect technical information such as IP address, browser type, device identifiers, operating system, referring pages, timestamps, approximate location inferred from IP address, and information about how you access and use the Services.
• Information from other sources. We may receive information from your employer or workspace administrator, teammates, business partners, service providers, or publicly available sources where permitted by law.

We may use personal information to:

• provide, operate, maintain, and secure the Services;
• authenticate users, administer workspaces, and support integrations requested by you or your organization;
• process requests, respond to inquiries, and provide customer support;
• monitor usage, troubleshoot issues, detect abuse, prevent fraud, and protect the rights, property, and safety of Nurge, our users, and others;
• improve and develop the Services, including product performance, reliability, and user experience;
• send service-related notices, updates, security alerts, and, where permitted by law, marketing communications; and
• comply with legal obligations and enforce our agreements and policies.

Where applicable law requires a legal basis for processing, we rely on one or more of the following: your consent, performance of a contract with you or your organization, our legitimate interests (such as operating, securing, improving, and supporting the Services), and compliance with legal obligations.

If we rely on consent, you may withdraw that consent at any time, although this will not affect processing that occurred before withdrawal.

We may disclose personal information in the following circumstances:

• Service providers. We may share information with vendors and contractors that help us provide hosting, infrastructure, communications, support, security, analytics, or similar operational services.
• At your direction. We may disclose information to third-party services or individuals when you or your organization direct us to do so, including through connected integrations or workspace sharing features.
• Corporate transactions. We may disclose information in connection with an actual or proposed merger, financing, acquisition, sale of assets, bankruptcy, or similar transaction.
• Legal and safety reasons. We may disclose information where we believe doing so is necessary to comply with law, protect our rights or the rights of others, investigate misuse, or respond to lawful requests from public authorities.

We do not use the Site to enable third-party advertising networks to track individuals across unrelated websites for targeted advertising.

The Services may use cookies or similar technologies for essential functionality, security, remembering preferences, understanding service performance, and related operational purposes. You may be able to control cookies through your browser or device settings, but disabling certain technologies may affect the functionality of the Services.

Because there is not yet a uniform industry standard for responding to browser-based Do Not Track signals, the Site does not currently respond to such signals in a uniform manner, except where applicable law requires otherwise.

We retain personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, establish or defend legal claims, and enforce our agreements.

Retention periods may vary depending on the nature of the information, the context in which it was collected, and applicable legal requirements.

We may process and store personal information in countries other than your own. Where required by applicable law, we will use appropriate safeguards for cross-border transfers, such as contractual commitments or other recognized transfer mechanisms.

Depending on where you live and the nature of your relationship with us, you may have the right to request access to, correction of, deletion of, portability of, or restriction of personal information, or to object to certain processing, including direct marketing.

You may also opt out of non-essential marketing emails by using the unsubscribe mechanism in the message or by contacting us at support@nurge.sh.

If you use the Services through an organization, that organization may control your account or the data associated with your use of the Services. In those cases, we may direct your request to the relevant organization administrator where appropriate.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so that we may take appropriate steps.

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and revise the "Last updated" date above. Your continued use of the Services after the effective date of the updated Privacy Policy constitutes your acknowledgment of the revised Privacy Policy.